Terms & Conditions

Agreement for repair

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Repair”) we provide to repair your mobile, tablet, laptop, computer, gaming console and/or any accessories (“Device”) on our website.

This site is owned and operated by CrC Repair®. CrC (London) Limited – 103 High Street, Waltham Cross, Herts, EN8 7AN, Company Number: 08040156 – trading as CrC Repair®. If you have any questions or comments with regard to these terms and conditions please contact us by info@crcrepair.co.uk.

1.2 Reference to “us”, “we” and “our” refer to CrC Repair® and references to “you” and “your” are references to you (“Customer”).

All repairs (unless otherwise stated)

2.1 This Agreement shall commence from the date book the repair and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Repair using our utmost care and skill.

2.3 We shall use the type of parts for the repairs of all Devices it was chosen by you.

2.4 We don’t require you to restore your device in order to complete the Repair but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Repair, if any adjustments need to be made.

2.5 Any time estimate for completion of the Repair, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, if any additional Repair needed what wasn’t stated at the time of booking the Repair will take more time. Any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.

2.6 We shall notify you when the Device has been repaired and is available for collection. If the device has not been collected it will be transferred to our HQ for storage. Any delivery from our HQ will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 56.

2.7 If we cannot complete the Repair for any reason, or the Repair will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via phone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee following our standard charges.

2.8 The repair cost will be calculated where possible by our standard charges as published on our website.

2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.

2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, that your manufacturer’s warranty will not cover any accidental damage.

2.11 CrC Repair® may install warranty seals following the repair. Any tampering of the seals will void the CrC Repair® warranty.

2.12 Our products and repairs are covered by the warranty terms outlined in the table below:

2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced/repaired only, however, if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere before your repair at CrC Repair® or any issues found in your Device that were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.

2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.

2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed.

2.18 Following repair, any water proofing or resistance cannot be guaranteed.

Liability

3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by CrC Repair®, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to us.

3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.

3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.

Data Protection

4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By accepting our Terms & Conditions and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please notify us in email on info@crcrepair.co.uk.

General

5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Summary

Use of our repair service will void your manufacturer’s warranty.

Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to your repair.

We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.

We shall offer XXX month warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed.

We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at CrC Repair®. Should any issues become evident, once the device is opened, we will contact you immediately via telephone/email.

At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair.

The warranty term included with your repair is detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after our service, your warranty with CrC Repair® will be voided

6.0 Website terms & Conditions

By continuing to browse and use this website you are agreeing to comply with and be bounded by the following terms and conditions of use, which govern CrC Repair®’s relationship with you in relation to this website. The term ‘CrC Repair®’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.

The use of this website is subject to the following terms of use:

6.1     The content of the pages of this website is for your general information and use only. It is subject to change without notice.

6.2     Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6.3     Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6.4     This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6.5     All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

6.6     Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6.7     From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

6.8     Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

6.9 Indemnification:

You agree to indemnify, defend and hold harmless CrC Repair®, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

6.10 Copyright, Licenses and Idea Submissions:

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are CrC Repair®, its affiliates or other third party licensors.

6.10.1 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.

6.10.2 You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

6.10.3 You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

6.10.4 Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of CrC Repair®. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

6.11 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

CrC Repair®